Delivery and Returns

At this time I am only able to fulfil orders domestically, so can only accept orders from within the United Kingdom.

All of my items currently fall within two categories for shipping:
Parcel Shipping: £3.50, plus 50p per additional item
Large letter shipping: £1.99

These categories help me to cover the cost of shipping as a small business. However if you would like to place a large order, please do get in contact with me at imogenwardillustration@gmail.com and we can work out the best way for you to get the most cost effective shipping! All parcels are sent using Royal Mail tracked services.

Returning items:

I offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at imogenwardillustration@gmail.com where I can provide further instruction and information. Unfortunately I am not able to provide facility for free returns. Items sent back without first requesting a return will not be accepted. Once the item is received in the same condition it was received then your refund will be processed.
You can always contact us for any return questions at imogenwardillustration@gmail.com

Damaged Items:

In the event that an item gets damaged during the shipping process please do immediately get in touch at imogenwardillustration@gmail.com and I will sort it out for you!