Privacy Policy

Your privacy is important to us. We are committed to protecting your personal data.

This privacy policy

• provides information about the personal data we collect, and how and why we collect, store, use and share your personal data; and

• tells you about your rights in relation to your personal data and how to contact us or supervisory authorities if you have a complaint.

 ‘Personal data’ is any information that can directly or indirectly identify an individual (‘a data subject’).

Should you have concerns about the way we process your data or would like us to stop processing your data please contact Imogen Ward, at imogenwardillustration@gmail.com

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We may collect and process the following personal information:

a.     Identity Data which includes first name, last name, username or similar identifier, title, date of birth

b.     Contact Data includes billing address, delivery address, email address and telephone numbers

c.     Financial Data includes bank account and payment card details

d.     Profile Data includes your username and password, purchases or orders made by you

e.     Marketing and Communications Data includes your preferences in receiving marketing information from us and our third party agents and your communication preferences

f.      Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

g.     Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone, setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

h.     Any other information, which you provide to us.

We do not collect any special categories of personal data (which include sensitive personal information such as details about your race, ethnicity, religious beliefs, political affiliation and sexual orientation).

HOW WE COLLECT PERSONAL DATA

We collect most of this information from you directly, for example, Identity Data, Contact Data, Financial Data and Transaction Data when you fill in forms, correspond with us by email, phone, post or otherwise when you:

• purchase products and/or services from us;

• subscribe to our e-newsletter

We may also collect information from:

• automated technologies, such as cookies which collect Technical Data about your equipment and browsing activities; 

• providers of technical, payment and delivery services, such as PayPal or DHL

• analytics providers [such as Google, based outside the EU];

• a third party with your specific consent (e.g. your bank or third party marketing lists);

HOW WE PROCESS YOUR PERSONAL DATA

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase (for example, your shirt size)

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

DATA ANALYTICS

This website collects personal data to power our site analytics, including: Information about your browser, network, and device, web pages you visited prior to coming to this website, your IP address

This information may also include details about your use of this website, including: Clicks, Internal links, Pages visited, Scrolling, Searches, Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

COOKIES & ANALYTICS

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

This website uses cookies and other mechanisms to collect log and analytical information, to help analyse how visitors use the site and to compile statistical reports on visitor activity. 

Our Website also uses website analytics, including Google Analytics to evaluate and improve our Website, personalise your experience and to offer the best, most accessible service possible to all our visitors. 

To find out more about Google Analytics and to learn how to opt out, please visit:

• How Google uses data when you use our partners' sites or apps, or

•  https://tools.google.com/dlpage/gaoptout/.  

When you visit our Website, these analytics service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us: number of visitors to our Website; pages visited while on the Website and time spent per page; page interaction information, such as scrolling, clicks and browsing methods; websites where visitors have come from and where they go afterwards; page response times and any download errors; other technical information relating to end user device, such as IP address or browser plug-in.

We process this information to understand how visitors use our Website and to compile statistical reports regarding that activity. This processing is crucial to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Website to provide a better service and source of information to visitors. This information is not used to develop a personal profile of you.

PAYMENT

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.

Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.

RETENTION

In accordance with data protection laws and good commercial practice, we do not retain data in a form that permits identification of the person(s) to whom it relates for any longer than is necessary. Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

If you would like us to stop using your personal information, please email us at imogenwardillustration@gmail.com

CHANGES TO THIS POLICY

This privacy policy may be updated from time to time. We will notify you of any changes to our privacy policy by posting the new privacy policy on our website. You are advised to consult this privacy policy webpage regularly for any changes. Last updated: 3rd September 2025

COMPLAINTS

We hope that we can resolve any query or concern you may raise about our use of your information.  You have the right to make a complaint at any time to the Information Commissioner’s Officer (ICO), the UK Supervisory Authority for data protection issues: https://ico.org.uk/.  We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us.